Incident and Investigation Management Procedure

The Incident and Investigation Management Procedure provides a detailed framework for incident (including near miss) notification and reporting both internally and externally. Incident categorisation follows a risk-based approach for actual and potential consequence, aligning to the risk matrix and categories. Incident investigation processes and requirements are provided in detail, and the degree of investigation aligns to the incident severity.  It also aligns with System Improvement for root cause and corrective action from investigations.  The appendix provides strong guidance on how to manage an investigation, following incident response.  The procedure meets the requirements if ISO certification standards.